Refund policy

• The first payment of a monthly subscription (€9), within 14 days of that payment.
• The first payment of a yearly subscription (€79), within 14 days of that payment.

This is more generous than the law requires for digital services that start at once, and we offer it because a tool you have not got on with should not cost you anything.

• Renewals. A subscription tells you the renewal date in your account and in the Stripe receipt; cancel before it to avoid the next charge. If you forget and write to us within a few days of a renewal you did not mean to keep, we will generally refund it anyway. Ask.
• Payments older than 14 days, except where the service was unavailable for a significant part of the period you paid for, in which case we refund the affected part.

Email support@usebrayer.com from the address you signed in with, and say you want a refund. You do not have to give a reason. If you want to tell us what went wrong, we read every one, and it does change what we build.

We issue the refund through Stripe within 5 business days of your email. It lands on the card you paid with; banks take another 5 to 10 business days to show it.

A refunded subscription is cancelled and your account returns to the free plan. Your designs stay in your browser exactly as they were; the free plan exports them without a watermark. Existing cloud copies become read-only. You can restore them or remove them from your account page; new uploads require Pro. Deleting your account removes the cloud copies.

You can cancel any time from your account page. Cancelling stops future charges and keeps Pro until the end of the period you have already paid for. No refund is made for that remaining time, unless clause 1 applies.